Workplace violence is an issue in all businesses and services where staff may face emotionally charged situations. Most roles in security are at high risk of conflict and physical assault.
This course will help you to understand and develop the confidence and skills required to help you communicate and deal safely and effectively with the conflict that will inevitably happen in your role.
In this section you will be looking at ways in which you can reduce the risks of being involved in conflict through:
In this section you will look at ways in which you can defuse a conflict situation by:
In this section you will look at ways in which you can help to resolve the problems that cause conflict by being able to:
In the final section you will look at things you need to consider after an incident including ways you can: Support colleagues Report and record incidents Learn from the incident Share good practice